It becomes obvious that, in the New York firms, specialized employees are trying to come to grip with the facts that make them choose between virtual or in-house assistant support. Each of the options has its own characteristics as well as its strengths and weaknesses that have to be discussed and evaluated within the context of the business.

Virtual Support

Virtual assistants share the following benefits; flexibility, being cost effective, diverse skill set and control over services without having to lease an office. They are easily able to work remotely, it is possible to request their assistance at any time and quite often such demands come from different time zones. This is especially advantageous especially for firms that regularly get large volumes of work or those that are in search of expanding their workforce without the need for directly hiring permanent employees.

In-House Support

In contrast, personal helpers have a corporal interface, prompt accessibility, and possibly a better of entrenchment into organization’s ethos. They can address the firm’s needs with full understanding of what exactly the firm needs and can establish closer rapport with the team players.

Making the Decision

In making the decision as to whether to outsource IT support to an external virtual company or employ an IT support team internally, New York based firms need to factor in cost, work load, communication requirements, and type of tasks to be handled. It is also worth investigating an approach of having a mixture of both virtual and in-house assistants, in case the firm is interested in reaping benefits of both.

To summarize it is beyond the scope of the present essay to indicate the relative advantages of virtual or in-house support, as it greatly depends upon the case’s peculiarities of the particular firm. This paper has analysed the advantages and disadvantages of each choice to show New York firms that, by analysing the factors that could affect the achievement of their business goals and objectives, they can improve the efficiency of their organisations by choosing the best option to adopt.