Choosing the Ideal Dynamics 365 Partners to Drive CRM Excellence in 2024

Embark on your journey to CRM success in 2024 by finding the perfect Dynamics 365 partners. Discover expert guidance, tailored solutions, and industry-specific expertise to streamline operations, enhance customer engagement, and achieve your business goals.

Tech Apr 1, 2024 187 Add to Reading List

Choosing the Ideal Dynamics 365 Partners to Drive CRM Excellence in 2024

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Microsoft Dynamics 365 has become one of the most popular CRM platforms for businesses of all sizes. With its robust features set for sales, marketing, customer service, and more, Dynamics 365 provides a unified view of the customer across the entire organization. However, to get the most out of Dynamics 365, most businesses find it beneficial to partner with a skilled implementation partner. The right partner can help you customize the platform to your unique business needs, ensure smooth deployments, and provide ongoing support.

What Does a Dynamics 365 CRM Partner Do?

The primary responsibilities of a Dynamics 365 CRM partner include:

1. Implementation and Deployment: Partners guide businesses through the process of deploying and configuring Dynamics 365 CRM, ensuring a smooth transition from existing systems and minimizing disruptions to daily operations.

2. Customization and Integration: Dynamics 365 CRM is highly customizable, and partners work closely with businesses to tailor the platform to their specific needs, integrating it with existing systems, databases, and third-party applications.

3. Data Migration and Management: Partners assist in migrating data from legacy systems to Dynamics 365 CRM, ensuring data integrity and enabling businesses to leverage their existing customer information effectively.

4. Training and Adoption: Successful CRM implementation requires user adoption. Partners provide comprehensive training to employees, ensuring they understand the platform's features and can utilize it effectively to enhance productivity and customer experiences.

5. Ongoing Support and Upgrades: As businesses evolve, their CRM requirements may change. Partners offer ongoing support, maintenance, and guidance for system upgrades, ensuring that the Dynamics 365 CRM solution remains up-to-date and aligned with business objectives.

By partnering with a trusted and experienced Dynamics 365 CRM partner, businesses can maximize their investment in the platform, streamline operations, and deliver exceptional customer experiences, ultimately driving growth and success.

As we move into 2024, These are 5 of the top Microsoft Dynamics 365 Partners to consider for CRM:

1. PowerObjects

Founded in 2011, PowerObjects is a global systems integrator dedicated 100% to Dynamics 365 and the Power Platform. They were one of the first partners to embrace Dynamics 365 at its launch, and have since delivered over 5,000+ projects across dozens of industries.

Why They're a Top Partner:

Industry expertise: 800+ certified Dynamics consultants with expertise across manufacturing, professional services, retail, and nonprofit.
Specializations: Strong capabilities across sales, Marketing, Field Service, Customer Service, Finance, Supply Chain, and more.
Power Platform: Skilled with Power BI, Power Apps, Power Automate, and Power Virtual Agents.
Cloud solutions: Experience with Dynamics integration to Azure, Teams, SharePoint, and Power Platform.
Global reach: Offices across the Americas, Europe, and Asia Pacific.

For organizations seeking an experienced Dynamics 365 partner for CRM, PowerObjects is a great choice worldwide.

2. Alletec (Recommended)

Alletec is an emerging Microsoft Dynamics 365 Partners to watch in 2024. Here's an overview Alletec is a digital transformation consultancy. While still a relatively young company, Alletec has quickly gained recognition for its expertise across the entire Microsoft technology stack, with a focus on Dynamics 365, Azure, Power Platform, and Business Applications.

Within the Dynamics 365 space, Alletec has specialized in customer engagement applications including:

Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Customer Service
Dynamics 365 Field Service

Key reasons Alletec stands out as an emerging Dynamics 365 CRM Partner:

Deep expertise across core CRM modules like Sales, Marketing, and Customer Service
Experience tailoring Dynamics 365 to complex B2B sales processes
Certified team of Dynamics consultants and developers
Skilled at integrating Dynamics 365 with Azure services and other core business systems
Committed to customer success with a 97% project satisfaction rating
Strong technical capabilities with Power Platform for automation and analytics
The emerging player ranked in the top 100 public Dynamics 365 partners globally

While Alletec does not yet have the scale or longevity of some of the largest Dynamics partners profiled, they are building an impressive track record of successful Dynamics 365 implementations. Their combination of technical capabilities, customer-centric approach, and CRM specialization make them an emerging partner to watch in the Dynamics 365 CRM ecosystem.

3. Catapult Systems

Founded in 1993, Catapult has emerged as one of the top Microsoft-focused services firms in the U.S. In addition to Dynamics 365, they specialize in Azure, business intelligence, and Office 365.

Why They're a Top Partner:

Dynamics mastery: Have 800+ full-time Dynamics consultants on staff.
Industry solutions: Have pre-built, configurable solutions for manufacturing, distribution, professional services, and other industries.
Technical rigor: Take a data-driven approach to integrations, analytics, and process automation.
Azure expertise: Skilled with leveraging Azure services like data warehousing, IoT, and machine learning.
Nonprofit Focus: Have special expertise and solutions tailored to the needs of nonprofit organizations.

For U.S.-based companies, especially in manufacturing or nonprofit sectors, Catapult is a leading choice for CRM implementations.

4. SAGlobal

Headquartered in Europe, SAGlobal has grown to become one of the world’s largest pure-play Microsoft Dynamics service partners with offices across the globe. Their consultants average 15+ years of experience with Dynamics platforms.

Why They're a Top Partner:

Global reach: 1500+ employees providing Dynamics support in 22 countries.
Extensive resources: Can provide targeted industry, technology, and deployment expertise.
Custom-fit: Approach projects as full collaborations to match Dynamics perfectly to client needs.
Proven success: Have successfully delivered over 1500 Dynamics projects worldwide.
One-stop-shop: Provide the entire lifecycle from licenses and strategy to implementation, customization, and support.

For multinational organizations, SAGlobal is an ideal choice considering its global footprint and ability to customize Dynamics by industry.

5. Alithya

Alithya is an enterprise cloud consultancy focusing on business strategies and digital transformation. Their Microsoft practice provides consulting and implementation services across the entire Dynamics product line.

What Makes Them a Top Partner:

Expertise across Dynamics: Provide services for Financials, Operations, Retail, Talent and Customer Engagement.
Strategic guidance: Help clients develop digital strategies and align them to business objectives.
Global reach: 1900+ consultants across North America and Europe.
Scalable delivery: Have the capacity to manage projects from small focused initiatives to multi-country enterprise rollouts.
Customer success: Adopt a collaborative approach to understanding customer needs and desired outcomes.

Alithya is a great choice for large organizations seeking a strategic partner to maximize their ROI on Dynamics 365.

Comparison of Top Microsoft Dynamics 365 CRM Partners

To help summarize the offerings of these top 5 Microsoft partners for CRM, here is a table comparing some of their key capabilities:

Company	Industries Served	Geographic Regions	Dynamics 365 Expertise	Power Platform Capabilities
PowerObjects	Manufacturing, Professional Services, Retail, Nonprofit	Global	Sales, Marketing, Customer Service, Field Service, Finance, Supply Chain	Certified in Power BI, Power Apps, Power Automate, Power Virtual Agents
Alletec	Retail, Manufacturing, Public Sector, Professional Services	Global	Full CRM lifecycle services	Strong overall Power Platform skills
Catapult	Manufacturing, Distribution, Professional Services, Nonprofit	The U.S.	Industry solutions for CRM	Azure data warehousing and analytics
SAGlobal	Public Sector, Financial Services, Manufacturing, Retail	Global	1500+ CRM projects delivered	Dynamics customization skills
Alithya	Large Enterprises	North America, Europe	Strategy, implementation across all Dynamics	CRM expertise with strategic guidance

This comparison shows the diversity of strengths and capabilities among the top Microsoft partners for CRM and Dynamics 365. When selecting a partner, it's important to choose one that aligns with your geographic footprint, industry, and business needs.

You Can also read: Microsoft Partners AIM to Modernize their Customers with the Help of Alletec

Conclusion

Microsoft Dynamics 365 provides a powerful end-to-end CRM platform, but realizing its full potential requires the expertise of an experienced implementation partner. These top Microsoft partners for Dynamics 365 CRM stand out based on their proven success across global deployments, extensive industry knowledge, and technical capabilities. Organizations should thoroughly evaluate partners against their specific requirements before selecting the best fit. Factors like geographic presence, industry specialization, technical skills, and cultural alignment are all important considerations. With the right partner engaged, companies can transform their customer engagement and unlock the many benefits Dynamics 365 CRM has to offer. These top 5 Microsoft partners represent leading candidates to deliver a successful Dynamics 365 implementation.